We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
- Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office. You need to keep your proof of postage and delivery confirmation to claim the refund through our Customer Service.
- Most returns are processed within 5 business days after we receive your package. The refund will be issued to your original payment account. Once your refund has been issued, you will receive a confirmation email.
Note: You will be responsible for the cost of the return.
- You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-CUCCOO products.
Note: The original shipping fee is non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.